VMware vRealize Automation - Nataraj

vCenter Orchestrator integration with Server Now (MID Server)

vCenter Orchestrator integration with Server Now (MID Server)

I shall focus on one small piece of integration of VMware vCenter Orchestrator with Service Now using Service Now MID server.

You need a service now mid server if you are behind a firewall

If you are running behind a proxy

You could download 32 bit or 64 versions of MID server after logging into service now account .

Please follow this page if you need to install and configure the MID server

Just to speed up the process and for your reference the config parameters that I changed were as below


<parameter name="url" value="https://service now url"/>
<parameter name="mid.instance.username" value="service now username here" />
<parameter name="mid.instance.password" value="service now password here" encrypt="true"/>
<parameter name="name" value="mid servername here "/>
<parameter name="mid.proxy.use_proxy" value="true"/>
<parameter name="" value="proxyserver ip"/>
<parameter name="mid.proxy.port" value="proxy server port"/>

<parameter name="glide.mid.autoupgrade.proxy_host" value="proxy ip"/>
<parameter name="glide.mid.autoupgrade.proxy_port" value="proxy port"/>
<parameter name="glide.mid.autoupgrade.proxy_user" value="proxy user"/>
<parameter name="glide.mid.autoupgrade.proxy_password" value="proxy password"/>

If you need to encrypt the username and password then refer this article

Start the MID server with, look at the agent/logs/ for any errors or issues.

Log into the service now account to check if mid server is up and running



You are almost there, follow blogs by Mark Andreopoulos at to see how to integrate server now via VCO soap plugin.


Note: While connecting to a proxy you might get need this handy


White listing a the server now url in the proxy might also be a good idea(I did it in our environment)



Mid Server Installation :

Encrypt the password in the config file

There is wealth of information in by Mark Andreopoulos

Image source:

  1. There is a Scoped Application developed by Cloud Automation Factory that is certified by ServiceNow and VMware, which establishes Bi-Directional communication from ServiceNow through the vRA APIs, reducing the need for PowerShell, vRO, SOAP, etc. A few features it includes are:

    – Native ITSM integration with ServiceNow. CMDB is automatically updated, triggers SR/CR/Incidents.
    – Provisioning or Service Request failures automatically trigger Incidents in ServiceNow and can be configured with a log parsing technology to attach to the incident the latest log errors from across a vRA Enterprise Installation.
    – Request vRA Services and Amazon AWS Services from the same user interface.
    – Manage vRA Catalog/Service Items, BluePrints, Network Profiles, Custom Properties, etc. from ServiceNow with integration into ITSM.
    – Request VM State changes from ServiceNow with integration into ITSM.
    – Export BluePrints from one vRA Instance to other vRA instances.
    – Manage multiple vRA Instances from ServiceNow central pane of glass.

    Here is a link to the ServiceNow store to request a trial if your interested. Its also published in the VMware Solutions Exchange.!/store/application/635076380fa21200466c85bce1050eac/3.0.15


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